As announced in our customer email broadcasts previously, Snaptrex based in Cambridge, United Kingdom was originally scheduled to work as normal until the 14th of March when the UK government announced a state of emergency and we entered a strict lockdown due to the increase in cases here of the Coronavirus Disease (COVID-19) in the UK. In compliance with this recent state of emergency declaration by the UK government, we will not stock nor ship from our UK location.
We will continue operations however our products are getting shipped from a private fulfilment warehouse in Longgang District, Shenzhen, Guangdong, China, 518100. Due to this, there are some longer delays with shipping however our care team stays active 7 days a week and you can always expect a response within 24 hours of contact.
We apologize for the inconvenience this may cause and hope for your understanding on this matter.